Frequently Asked Questions
Everything you need to know about your next favorite jewelry piece.
How should I care for my Missoma jewelry?
To maintain the luster of your gold-plated or silver pieces, avoid contact with perfumes, lotions, and water. Store your jewelry in its original pouch to prevent scratching and oxidation.
What is your shipping policy?
We offer standard and express shipping worldwide. Domestic orders typically arrive within 3-5 business days, while international shipping varies by location. Free shipping is available on orders over a specific threshold.
Can I return or exchange my order?
Yes, we offer a 60-day return policy for most items in their original packaging. Please note that for hygiene reasons, earrings cannot be returned unless they are faulty.
What materials are used in Missoma jewelry?
Our collections are crafted from high-quality recycled 18ct gold vermeil, gold plating, and 925 sterling silver, often featuring semi-precious gemstones and ethically sourced diamonds.
Does my jewelry come with a warranty?
Every Missoma piece comes with a 2-year warranty from the date of purchase. This covers any manufacturing defects, and we will repair or replace the item free of charge.
How do I find my ring size?
We provide a comprehensive size guide on each product page. You can also purchase a reusable ring sizer or measure an existing ring's diameter to find your perfect fit.